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  2017-04-25
21°C
 
Performance Pledge of MGTO


Together we build a remarkable city, sharing Quality Service  


Our Vision

Provide tourists, tourism industry and citizens with convenient, quick and efficient quality services, and committed to build Macao as a Quality Tourist Destination.

Our Mission
- Optimize public services and improve service quality of the overall tourism;
- Boost the tourism of Macao and make Macao a world-class tourist city;
- Sustain innovative thinking and continue exploring tourism resources diversification;
- Improve tourism management and promote healthy development of tourism industry.

Our Values
Synchronize the team with harmonious spirit, facilitate the diversions of tourism industry and shape Macao into a World Centre of Tourism and Leisure.

Our Responsibilities
- Deal with tourism enquiries from tourists;
- Handle complaints from tourists relating to tourism;
- Transfer complaints and suggestions from tourists relating to other industries;
- Handle the rental of meetings and exhibition facilities subordinate to MGTO by citizens or organizations;
- Handle the enquiry of tourism statistics;
- Issue license to firms that pertain to the field of tourism industry.

Supervision Mechanism
The Performance Pledge working group of MGTO is responsible for supervising the Services and examining the Service Level on a regular basis.

Suggestions and Complaints
Tourists, tourism industry and citizens are welcome to give their opinions on the services offered by MGTO and to lodge complaints against any unsatisfactory services.
Any suggestions or complaints can be made directly to the Administration & Finance Department of MGTO, or to the Director of MGTO by letter to the following address:

Macao Government Tourism Office
Administration & Finance Department
Alameda Dr. Carlos D’Assumpção, n.os 335-341,
Edifício Hotline, 12.º andar, Macau
E-mail: mgto@macaotourism.gov.mo
Tel: (853) 2831 5566
Fax: (853) 2851 0104



Performance Pledge of Public Relations Division, Research & Planning Division and Facilities Management Division

Performance Pledge of Public Relations Division, Research & Planning Division and Facilities Management Division

Performance Pledge of Licensing Application

Performance Pledge of Licensing Application

 
 
 
Updated at: 09/12/2016