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Retail Sector



“Quality Tourism Services Accreditation Scheme” crossover “Certified Shop Scheme”

Introduction
To promote the tourism strategy of “Enhance industry service quality and optimize industry incentive system”, the Macao Government Tourism Office (MGTO) launched the “Quality Tourism Services Accreditation Scheme" (QTSAS) in 2014. After 5 years of implementation, in 2019, MGTO collaborated with the Macao SAR Government Consumer Council (Consumer Council) on the “Certified Shop” Scheme, to jointly define service quality standards for the tourism retail sector, encourage and support industry partners to enhance service culture as well as recognize tourism retail merchants for their outstanding service and implement excellent service management.

Participants
All merchants participated in the “Certified Shop” Scheme of the Consumer Council and fulfill any of the retail categories mentioned in the appendix, will be automatically enrolled in the “Quality Tourism Services Accreditation Scheme".

Awards
Star Merchant Award
This award signifies quality tourism services and aims to recognize merchants who provide high standard of service quality. All participated merchants awarded grade A or A- under the “Certified Shop” Scheme by Consumer Council and successfully pass the review of QTSAS Assessment Committee in the same year, will be qualified as “Star Merchant Award” winners and will receive the “Star Merchant Award” accreditation certificate and official window stickers. Awarded merchants then are entitled to promote themselves as “Star Merchant Award” winners.

Application Method
For application as “Adherent”/“Certified Shop”, please visit the below website for details: https://www.consumer.gov.mo/

Enquiry

“Quality Tourism Services Accreditation Scheme”
Macao Government Tourism Office - Training and Quality Management Department
Address: Room 1821, 18th Floor, Hot Line Building, Alameda Dr. Carlos d'Assumpcao, n.os 335-341, Macao
Tel: (853) 8397 1721 / 8397 1522
Fax: (853) 28723780
E-mail: DFCQ@macaotourism.gov.mo
Website: http://industry.macaotourism.gov.mo/

“Certified Shop Scheme”
Consumer Council – Consumer Arbitration Centre
Address: Av. Horta e Costa, N.º 26, Edf. Clementina A. L. Ho, 4.º Andar
Tel: (853) 8988 9315
Fax: (853) 2830 7816
E-mail: info@consumer.gov.mo
Website: http://www.consumer.gov.mo


Appendix

 

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Updated on: 03/06/2019