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Receiving suggestions or complaints from tourists



Service Introduction

Service detail: Receiving and relay tourists suggestions, commend and complaints to relevant government department.

Service group: Tourists.


Location and service hours

MGTO headquarter

  • Address: Alameda Dr. Carlos d’Assumpção, n.os 335-341, Edifício “Centro Hotline”, 12º andar, Macau
  • Telephone: (853) 2831 5566
  • Fax: (853) 2833 0518
  • Email: mgto@macaotourism.gov.mo
  • Office hours:
    Monday to Thursday: 9:00am – 1:00pm, 2:30pm – 5:45pm
    Friday: 9:00am-1:00pm, 2:30pm – 5:30pm
    (Closed on Saturdays, Sundays and public holidays)

Tourist Information Counters

  • Largo do Senado, Edif. Ritz
    • Telephone: (853) 8397 1120
    • Fax: (853) 8397 1116
    • Office hours: Monday to Sunday 9:00AM – 8:00PM
  • Outer Harbour Ferry Terminal
    • Telephone: (853) 2872 6416
    • Fax: (853) 2872 6417
    • Office hours: Monday to Sunday 9:00AM – 8:00PM
  • Border Gate
    • Telephone: (853) 2843 9310
    • Fax: (853) 2843 9311
    • Office hours: Monday to Sunday 9:00AM – 8:00PM
  • Macau International Airport
    • Telephone: (853) 2886 1436
    • Fax: (853) 2886 1437
    • Office hours: Monday to Sunday 9:00AM – 8:00PM
  • Taipa Ferry Terminal
    • Telephone: (853) 2885 0438
    • Fax: (853) 2885 0310
    • Office hours: Monday to Sunday 9:00AM – 8:00PM
  • The Hong Kong-Zhuhai-Macao Bridge Frontier Post at Macao Port
    • Telephone: (853) 2872 1213
    • Fax: (853) 2883 9853
    • Office hours: Monday to Sunday 9:00AM – 8:00PM
Last updated: 26/08/2020 10:08
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