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Quality Tourism Services Accreditation Scheme



For the promotion of quality tourism, the Macao Government Tourism Office launched the "Quality Tourism Services Accreditation Scheme" in 2014 with the purpose to define service quality standards for the tourism industry, encourage and support the industry to enhance service culture as well as recognize tourism merchants and practitioners who provide outstanding services and implement excellent service management. This is an effort to cope with the development goal of establishing Macao as the "World Centre of Tourism and Leisure".

Food and Beverage Sector

Food and Beverage Sector

Travel Agency Sector

Travel Agency Sector

Retail Sector

Retail Sector

Enquiry
Tel: 8397 1716 / 8397 1522 / 8397 1721
Email: DFCQ@macaotourism.gov.mo

Application and assessment for “Quality Tourism Services Accreditation Scheme” in 2021
(Updated on 13, April 2021)

In response to the outbreak of novel coronavirus pneumonia, the “Quality Tourism Services Accreditation Scheme” which organized by the Macao Government Tourism Office, and supported by Municipal Affairs Bureau, Consumer Council, Macao Institute for Tourism Studies, Macau Hotel Association, the United Association of Food and Beverage Merchants of Macao, Association of Macau Small and Medium Enterprises of Catering, Macau Travel Agency Association, Travel Industry Council of Macau and Macao Tourist Agents, partially resumes its assessment in 2021.

Travel Agency Sector: Applications and assessments are suspended for 2021, but the qualifications of the awarded merchants will be retained.
Food and Beverage Sector: Applications are suspended for 2021, but resume the assessment for 2021.
Retail Sector: Carry on the collaboration with the Consumer Council. For further details, please visit the webpage of “Quality Tourism Services Accreditation Scheme” - retail sector.

Updated on: 13/04/2021