Licensed* Food & Beverage merchants in Macao are welcome to apply in accordance to their licenses and permits; available in four different categories:
- Restaurant (hotel)
- Restaurant (non-hotel)
- Simple Dining Establishment
- Food and Beverage Establishment
*Operate its business in Macao for at least one year
Criteria for Assessment
The "Quality Tourism Services Accreditation Scheme" adopts a holistic approach to evaluate the overall service quality of the participating merchants. The assessment is composed of two parts - "Mystery Shopping Assessment" and "Service Management System Audit", whereas the frontline service standard and management system will be assessed respectively.
The F&B Sector of "Quality Tourism Services Accreditation Scheme“ awards include “Quality Tourism Services Merchant Award" , "Quality Tourism Services Gold Award", "Quality Tourism Services Excellence Award“ and "Special Theme Award". Every participating merchant who passes the assessment will receive the "Quality Tourism Services Merchant Award" accreditation certificate, window sticker and badges, to be displayed at the establishment; and the participating merchant of the highest score in each category with a total score not less than 90 points will be awarded the "Quality Tourism Services Gold Award", a trophy and a cash prize of MOP10,000 as a token of appreciation. "Quality Tourism Services Excellence Award" recognizes the merchants who have received the "Quality Tourism Services Gold Award" for every three consecutive years, a trophy and a cash prize of MOP20,000 as a token of appreciation. "Special Theme Award" including four individual themes will be granted to recognize "Quality Tourism Services Merchant Award" winners who have obtained the highest total score in one of the four sub-groups of "Special Theme Award" under the same application category, a trophy and a cash prize of MOP5,000 as a token of appreciation.
The Scheme speaks for an authoritative recognition of excellent tourism service quality in Macao. Having received this prestigious accreditation, the industry players are not only able to prove that their quality service gives a pleasant experience to customers, but also communicate their achievements in the market and hence build brand confidence.
Macao Government Tourism Office – Secretariat of QTSAS
Address︰Alameda Dr. Carlos d'Assumpção, n.os 335-341, Edificio "Hot Line", 5th floor,Room 502, Macao
Tel: 8397 1522 / 8397 1225
Service Star Award: Awarded Merchants of First Class Restaurant and Deluxe Restaurant
Service Star Award: Awarded Merchants of Food and Beverage Establishment and Second Class
* The "Service Star Award" has been renamed as " Quality Tourism Services Gold Award " from 2023.