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Retail Sector

“Quality Tourism Services Accreditation Scheme” crossover “Certified Shop Scheme”

To promote the tourism strategy of “Enhance industry service quality and optimize industry incentive system”, the Macao Government Tourism Office (MGTO) launched the “Quality Tourism Services Accreditation Scheme" (QTSAS) in 2014. After 5 years of implementation, in 2019, MGTO collaborated with the Macao SAR Government Consumer Council (Consumer Council) on the “Certified Shop” Scheme, to jointly define service quality standards for the tourism retail sector, expecting to achieve the greatest synergy through this collaboration, that is, while protecting consumer rights, acknowledge merchants who provide quality services to the travel retail industry as well as encourage and support the industry to enhance their service culture.

All merchants participated in the “Certified Shop” Scheme of the Consumer Council and fulfill any of the retail categories mentioned in the appendix, will be automatically enrolled in the “Quality Tourism Services Accreditation Scheme".

Star Merchant Award
This award signifies quality tourism services and aims to recognize merchants who provide high standard of service quality. All “Certified Shops” awarded grade A or A- from the “Certified Shop Scheme” of the year and acknowledged by the “Quality Tourism Services Accreditation Scheme” Assessment Committee will simultaneously receive the “Star Merchant Award” accreditation certificate and official window stickers. Awarded merchants are also entitled to promote themselves as “Star Merchant Award” winners.

Application Method
For application as “Adherent”/“Certified Shop”, please visit the below website for details: https://www.consumer.gov.mo/


“Quality Tourism Services Accreditation Scheme”
Macao Government Tourism Office - Training and Quality Management Department
Address: Room 1821, 18th Floor, Hot Line Building, Alameda Dr. Carlos d'Assumpcao, n.os 335-341, Macao
Tel: (853) 8397 1721 / 8397 1522
Fax: (853) 28723780
E-mail: DFCQ@macaotourism.gov.mo
Website: https://industry.macaotourism.gov.mo/

“Certified Shop Scheme”
Consumer Council – Consumer Arbitration Centre
Address: Av. Horta e Costa, N.º 26, Edf. Clementina A. L. Ho, 4.º Andar
Tel: (853) 8988 9315
Fax: (853) 2830 7816
E-mail: info@consumer.gov.mo
Website: http://www.consumer.gov.mo



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Updated on: 11/02/2021