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Online Course



Service Series
Complaint Handling and Mediation Skills – Catering Industry
EP6: Mediation Interview Skills
Trainer: Flora Cheung
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Complaint Handling and Mediation Skills – Catering Industry
EP5: Mediation Applications, Concepts and Models
Trainer: Flora Cheung
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Complaint Handling and Mediation Skills – Catering Industry
EP4: Methods of dealing with different types of customer complaints
Trainer: Flora Cheung
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Complaint Handling and Mediation Skills – Catering Industry
EP3: Common types of complaints in catering industry
Trainer: Flora Cheung
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Complaint Handling and Mediation Skills – Catering Industry
EP2: Techniques to channel complainants' complaints or emotions
Trainer: Flora Cheung
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Complaint Handling and Mediation Skills – Catering Industry
EP1: Building Rapport with Conversations
Trainer: Flora Cheung
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Building a Positive Service Mindset
EP 6: Build up an optimistic mindset
Trainer: Mr. Sam Hui
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Building a Positive Service Mindset
EP 5: Impressive service capacity
Trainer: Mr. Sam Hui
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Building a Positive Service Mindset
EP 4: Increasing intrinsic motivation
Trainer: Mr. Sam Hui
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Building a Positive Service Mindset
EP 3: Bounce back from misfortunes
Trainer: Mr. Sam Hui
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Building a Positive Service Mindset
EP 2: Boosting productivity
Trainer: Mr. Sam Hui
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Building a Positive Service Mindset
EP 1: Driving motivation
Trainer: Mr. Sam Hui
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Customer Service Attitude and Technique
The Eighth Episode: Establish a set of suitable service principles
Trainer: Dr. Li Chan Wing
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Customer Service Attitude and Technique
The Seventh Episode: Responsiveness
Trainer: Dr. Li Chan Wing
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Customer Service Attitude and Technique
The Sixth Episode: Empathy
Trainer: Dr. Li Chan Wing
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Customer Service Attitude and Technique
The Fifth Episode: Tangible
Trainer: Dr. Li Chan Wing
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Customer Service Attitude and Technique
The Fourth Episode: Assurance
Trainer: Dr. Li Chan Wing
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Customer Service Attitude and Technique
The Third Episode: Reliability
Trainer: Dr. Li Chan Wing
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Customer Service Attitude and Technique
The Second Episode: The importance of the international service industry standard “RATER” and its countermeasures
Trainer: Dr. Li Chan Wing
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Customer Service Attitude and Technique
The First Episode - Course introduction, communication model and four motivation methods
Trainer: Dr. Li Chan Wing
Language: Cantonese & Sign Language
Subtitle: Chinese & English
Food & Beverage Series
Table setting and beverage service
Language: Cantonese
Subtitle: None
Food and environmental hygiene and safety
Language: Cantonese
Subtitle: Chinese
Occupational Safety and Health in Food & Beverage Industry: Dining Service Safety
Language: Cantonese
Subtitle: Chinese
Service Workflow and Common Phrases
Language: Cantonese
Subtitle: None
Knowledge of Dried Seafood
Language: Cantonese
Subtitle: Chinese
Occupational Safety in Food & Beverage Industry
Language: Cantonese
Subtitle: None
Macao Speciality Cuisine
Language: Cantonese
Subtitle: Chinese
Star Quality Services
Language: Cantonese
Subtitle: Chinese
Wine Knowledge and Serving Skills
Language: Cantonese
Subtitle: Chinese
City of Gastronomy: Macanese Cuisine
Language: Cantonese
Subtitle: Chinese & English
Tourism Series


Community Outreach eLearning Program - Introductory Series of Macao History & Culture

Barrier-Free Communication Series


“Power in Our Hands”
Guangdong-Hong Kong-Macao Greater Bay Area Sign Language Community Outreach eLearning Program
Guangdong-Macao In-Depth Cooperation Zone in Hengqin Tourism & Hospitality Chapters
Updated on: 16/05/2023
 
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