Macao Government Tourism Office (MGTO) held the 2021 “Quality Tourism Services Accreditation Scheme” (QTSAS) Assessment Seminar for Food and Beverage Sector today (29 June), to brief industry operators on the judging criteria of the Scheme. In line with the SAR Government’s work of control and prevention against the COVID-19 pandemic, after weighing the QTSAS Assessment Committee’s opinions and assessing the recovery progress of different sectors, the Office will again suspend QTSAS’s application program for the catering sector in 2021, but will resume its process of supervision and appraisal on the QTSAS-accredited catering businesses this year. The "Mystery Shopping Assessment" will be carried out twice upon each business in accord with pertinent regulations of the assessment mechanism specified in the guideline on applications for QTSAS.
MGTO Deputy Director Cheng Wai Tong; Head of Training and Quality Management Department of MGTO, Doris Leong; representative of Municipal Affairs Bureau, Thomas Cham; Assistant Professor at Macao Institute for Tourism Studies, Yang Jingjing; representative of Consumer Council, Un Ion Sam; President of the United Association of Food and Beverage Merchants of Macao, Chan Chak Mo; President of the Board of Directors of Association of Macau Small and Medium Enterprises of Catering, Vincent Ieong; Deputy Chairman of Association of Macao Tourist Agents, Tang Ka Man; Secretary General of Macao Travel Agency Association, Leong Sio Pan; Secretary General of the General Assembly of Macau Hotel Association, Gary Leung, attended the Seminar together with other personages.
In speaking at the Seminar, MGTO Deputy Director Cheng Wai Tong remarked that the COVID-19 pandemic has landed a sweeping impact on the society and different sectors since 2020. Nonetheless, in face of the new prospect and challenges, the local economy is gaining a steady momentum towards recovery thanks to the city’s achievements in pandemic control and prevention as well as implementation of different supportive measures. This year, MGTO reactivates its process of supervision and appraisal for the catering sector under QTSAS to assess various accredited businesses, with the aim to push forward quality tourism services and reinforce Macao’s positive image as a travel destination through the Scheme.
The technical support unit for QTSAS 2021’s assessment work during the period of supervision, Enviroforce Monitoring Inspection & Testing Company Ltd., elaborated on details of pertinent assessment work at the Seminar. In accord with the regulations within the framework of the assessment mechanism specified in the guideline on applications for QTSAS, the QTSAS Assessment Committee will conduct "Mystery Shopping Assessment" twice towards each of the 267 QTSAS-accredited businesses. The process of assessment will last for about half a year. Those who meet the prescribed criteria and pass the appraisal will remain on the list of Star Merchant Award winners.
In parallel with pandemic prevention, the Seminar required all participants to wear masks, have their temperature checked and present their Macao Health Code of the day, besides carrying out pandemic prevention measures in accord with the pertinent guidelines issued by Health Bureau.
MGTO will continue to promote and push forward Macao’s quality tourism services through QTSAS, while assisting tourism and related industry operators to organize different training programs to upgrade tourism service quality overall so that travelers will enjoy warm hospitality in Macao.